Plain-language summary: AskSonya.ai is an educational health platform. We collect only what we need to run the site and communicate with you. AI features are powered by Anthropic's Claude API through our secure platform — your conversations are processed on your behalf and are not sold or shared with third parties. We do not sell your data.
AskSonya.ai ("we," "us," or "our") is a health literacy and patient education platform created by Sonya M., CLS, a Clinical Laboratory Scientist with over 20 years of experience in diagnostic medicine. Our platform provides AI-powered educational tools, lab result guides, wellness calculators, and 19 published books to help patients better understand their health.
This Privacy Policy governs your use of AskSonya.ai, including the Ask Sonya AI chat, the AI Lab Analyzer, wellness tools, the free PDF library, and all associated pages and features.
Contact: [email protected]
We collect information in the following ways:
| Category | What We Collect | Why |
|---|---|---|
| Email Address | Provided voluntarily via newsletter signup or PDF download forms | To send educational newsletters and deliver requested resources |
| Contact Form Data | Name, email, message content submitted via the contact page | To respond to your inquiry or booking request |
| Booking Information | Name, email, session type, and availability preferences | To schedule and confirm consultation sessions |
| Usage Data | Pages visited, browser type, referring URL, device type (via analytics) | To understand how the site is used and improve it |
| AI Chat Messages | Messages you type in the Ask Sonya chat or Lab Analyzer | Processed through our secure platform connection to Anthropic's API. Free users: not retained by AskSonya.ai. Premium users: conversation history may be saved to your account for the history feature. |
What we do NOT collect: We do not collect Social Security numbers, insurance information, financial account numbers, precise geolocation data, biometric data, or government IDs.
The Ask Sonya AI chat and AI Lab Analyzer are powered by Anthropic's Claude API. Here is exactly how your data flows:
Note: Free account conversations are not stored after your session ends. If you need to save a response, copy it before closing the chat, or upgrade to Premium for saved history.
Premium subscribers may choose to save chat history, lab entries, and health trend data within their account. This saved data is stored securely and associated with your account only — it is not shared with third parties or used for advertising. You may request deletion of your saved history at any time by contacting us at [email protected] or through your account settings. Free-tier users' conversations are not stored by AskSonya.ai and are cleared at the end of each session.
AskSonya.ai offers free and Premium subscription tiers. Here is how billing and payment data are handled:
AI usage: All AI features are powered by AskSonya.ai's secure platform connection to Anthropic's Claude API. You do not need your own Anthropic API key. AI costs are covered by your AskSonya.ai subscription.
We use the information we collect for the following purposes:
We do not use your information for automated profiling, targeted advertising, or sale to third parties.
AskSonya.ai uses the following third-party services. Each operates under its own privacy policy:
| Service | Purpose | Data Shared | Privacy Policy |
|---|---|---|---|
| Anthropic API | Powers the Ask Sonya AI chat and Lab Analyzer | Your AI chat messages and lab text (processed through our secure platform connection) | anthropic.com/privacy |
| Google Fonts | Typography (Cormorant Garamond, DM Sans) | Your IP address may be logged by Google when fonts are loaded | Google Privacy Policy |
| Amazon (affiliate links) | Book purchases via Amazon author page | None — links open Amazon's website where Amazon's policies apply | Amazon Privacy Policy |
| Email Service Provider | Newsletter delivery and contact form responses | Email address and name for subscribers/contacts | Disclosed upon signup |
| Stripe (for paid consultations) | Payment processing for booked sessions | Payment card and billing information — handled entirely by Stripe; we do not store payment data | stripe.com/privacy |
| Zoom (for consultations) | Video sessions with Sonya M. | Meeting participation data per Zoom's policies | zoom.us/privacy |
AskSonya.ai uses the following browser storage mechanisms:
| Type | What's Stored | Duration | Purpose |
|---|---|---|---|
| localStorage | Preferences and session state | Stored in your browser until cleared | Remembers your account state between visits |
| sessionStorage | Medication list entries (Medication Organizer tool) | Current session only | Keeps your medication list during your visit |
| Analytics cookies | Anonymous usage data (pages visited, session duration) | Up to 13 months | Understanding platform usage to improve it |
| Essential cookies | Session state for forms and UI preferences | Session | Required for the site to function correctly |
You can clear sessionStorage and cookies at any time via your browser settings. Note that clearing browser storage will sign you out and remove any locally stored preferences.
No localStorage: AskSonya.ai does not use localStorage. All tool data (calculators, BMI results, sleep scores, etc.) exists only for your current session and is not persisted across visits.
AskSonya.ai is an educational health literacy platform, not a covered healthcare entity under HIPAA (the Health Insurance Portability and Accountability Act). We are not a medical provider, health plan, or healthcare clearinghouse.
If you share health information (such as lab values in the AI chat or Lab Analyzer), please be aware that this information is processed through our platform to generate AI responses. You should exercise discretion about what personal health details you share in any online tool.
We strongly recommend:
All content generated by AskSonya.ai tools — including the AI chat — is for educational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical decisions.
AskSonya.ai is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at [email protected] and we will promptly delete it.
Parents and guardians may use the educational tools on behalf of their children's health questions, but the account holder must be 18 or older.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please email [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days. We may need to verify your identity before processing certain requests.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.
EEA/UK residents may have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
We take the security of your information seriously and implement the following measures:
Despite these measures, no method of internet transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using commercially reasonable practices. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.
We may update this Privacy Policy from time to time. When we do, we will:
Your continued use of AskSonya.ai after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Previous versions of this Privacy Policy are available upon request by emailing [email protected].
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please reach out:
We're committed to transparency. If anything in this policy is unclear, reach out and we'll explain it in plain language.
Email Privacy Team → Contact Page